Castleberg Outdoors: what our customers say - Genuine Feedback from our customers...

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What our Customers Say - Customer Feedback

(a selection of recent spontaneous feedback from our customers)

Just wanted to let you know that the package arrived on Friday (as you thought) so thank you very much for organizing all that. I'm sure there'll be other things I'll need, so you'll be hearing from me again, I'm sure! :)

I recently purchased combo xt and I was so impressed about your service as I received them on the following day. Thank you.

Thanks guys - I just wanted to say thanks again for such excellent service! The scarf arrived on either Saturday or Monday which is incredibly quick.

Thank you for an excellent customer service experience.

Thanks again for your excellent customer support and understanding. Will definitely recommend your website to my friends and will look forward to using you again in the future.

Received jacket fine Sat am, thank you for prompt attention.

Thanks very much for the quick and trouble free service. Much appreciated.

Thank you so much for your quick response and kind help. We are very pleased and hope to order through you again.

You're a star, I recommend you guys to everyone.

Thanks for the coat, I received it this morning (great service).

yesterday, I received my vest and I'm totally happy :-) It is very cool and I like very much.
Many, many thanks and best regards,

I received this order which I love & thank-you for your help with purchasing this item.

Thanks again for the great service, it's always been a pleasure dealing with you guys.

Thank you very much for the fast delivery.

the item has arrived today. Thank you (and the team) for this super fast shipping / delivery.

I've just received the package from you.
Everything is fine!
Thank you so much fo your quick shipping.
My next order will be soon.....

Big Thank you,

Got it today thanks for the superb quick service.

I've received the items today.
Thank you very much for your prompt shipment!
I hope we do more business soon.

Thank you again for your wonderful customer service, this really has made a massive difference and I always recommend your company to my friends..

thank you again for being so understanding regarding this matter

thank you for your great customer service throughout this

Thank you very much for your prompt and efficient customer service and I will certainly be more than happy to use your website in the future and refer you to my friends and colleagues.

I've just received the Paramo Cascada trousers I ordered at the end of Dec. Although it has been a long wait, I'd like to commend you on keeping me informed about the delay from the start, and providing an update as promised. Too often the onus is on the customer to chase if goods don't arrive, so your first class service is to be doubly applauded.

Thank you. They have been received and fit perfectly.

Just to let you know that I have received both packages from yourselves and Paramo. I appreciate the efforts you have gone to to sort this out, and am looking forward to getting out in my new gear.

Many thanks for sorting this out.

Thank-you for the great service,i would recommend you to one & all.

I've just taken delivery of my order. The Rugged Fjell trousers are a perfect fit, absolutely spot on and love the colour!

Glad to see there are still some good companies out there providing an excellent service.

I'm sure I'll be back in touch with you soon for some more goodies!

Just a quick note to say thanks for the prompt postage of the Paramo Jacket. It's perfect thank you. A great deal and I'm certainly really happy with it and looking forward to trying it out on the hills in the Lakes in a couple of weeks.

Many thanks for your help.

The price was the best I could find on the internet. Seems pretty good to me!

Just a quick note to say thanks very much for sending the paramo jacket I bought last week out quickly. Have been very happy testing it and since I'm about to set off for what looks like a week's wet walking, I'm very grateful it'll be part of my gear!

My Velez smock arrived in the post at lunchtime and I am delighted with it. I shall certainly use you in the future and hope to call in next time we are in Yorkshire.

Goods arrived this morning - awesome service !

Thank you for your excellent service.

thank you for letting me know, Will also pass on to fellow outdoor instructors what an excellent service your company has,

Hi there, just to let you know that the trousers have arrived and they are a perfect fit. Many thanks for all of your help.

What amazing customer service, Thanks for your help

jacket arrived on Wednesday. Looks great.

Many thanks for your prompt and helpful service.

just got the jacket and it's WONDERFUL. May never take it off.

Top arrived this morning which is fantastic.

Just to let you know , Jacket recieved with thanks , Delighted with it ! and would also like to thank you for a 100% service , would highly recomend ! have used in the past and and will use again , consistant quaility and customer service

order arrived this morning all ok. fits perfect, thanks for your quick service.

thanks for your enquiries on my behalf. My order arrived today, safe and sound, thanks for the excellent service.

Just to say ordered a Montane Ladies soft shell jacket a week or so ago and loved the personal thank you hand written note on order form .

Thanks for sending the coat it is great.

You folks rock--

Just received the Montane venture pants. Excellent and fast service. Furthermore, the pants fit perfect.

Got the base layer today, many thanks for your help.

Just received the below order. Great price and excellent service, order delivered two days after placing, very commendable.

I only ordered my Jack Wolfskin jacket on Monday and it arrived today, despite being sent 2nd Class. I'm sure Royal Mail helped but I'm most impressed with the service you've given me and I'll recommend you to my friends, as well as using you again myself.

Just wanted to thank you again for your kindness. The replacement jackets have been fine and have kept us dry. It's good to know that there are people and companies that stand behind their products.

Steve you are a star - a huge thank you. You deserve a bonus for such excellent service will certainly shop with you again.

Just wanted to thank you again for your kindness. The replacement jackets have been fine and have kept us dry. It's good to know that there are people and companies that stand behind their products.

Very many thanks for this, and your prompt rectification of my mistake!

Received the jacket yesterday and it fits perfect.

Thank you for all your help, I will have no hesitation recommending you to friends here.

I received my order today, posted through my letterbox, which is big, I'm pleased with the hat, once again, thank you for the great customer service and value for money, I have used castleberg outdoors in the past for a new paramo reversible mountain shirt, which I love to bits.

The Halcon arrived today and it is beautiful!

Impressive ship time too!

I'd like to order more Paramo articles from you in the future.

Just to say thankyou for the Jack Wolfskin sun visor which arrived promptly yesterday. It is exactly what I wanted, having borrowed that of a friend whilst on holiday.

So I was very happy that you carry the item, allowed me to buy it and sent it very promptly! Well done!

just a short note to say thanks a million for my trousers which i received today.

Many thanks, I have received all the items I ordered and they fit perfectly!

Roll on Christmas when there may be some orders for me personally!

Thanks for the really helpful and prompt service.

Just to say I got my paramos yesterday, that was really quick. Thanks v much for such good service! I'll be able to use them this weekend now!

Thanks for all your help getting our Paramo stuff sorted.

We were both really impressed by the helpful and friendly service we received as well

The service I received from Castleberg outdoors was faultless. I had been let down by another supplier over stock and so I sent a stock enquiry over to yourselves to check availability before ordering. I received an e-mail straight back from Steven to say that the belt was in stock and that he had put one to one side pending an order.

I used the item first time yesterday and all is OK. Your service is excellent and I'll certainly use it again.

I placed the order and the goods were received within a couple of days. I would definitely recommend the company and will certainly order again. I deal with a lot of mail order myself where I work and we also pride ourselves on this level of service so it is always nice to see a job well done.

Just a quick note to say thanks very much for sending the paramo jacket I bought last week out quickly. Have been very happy testing it and since I'm about to set off for what looks like a week's wet walking, I'm very grateful it'll be part of my gear!

Many thanks, the above order arrived safely yesterday morning. Good service!!

Thanks again Steven, and hope I will be at your web store again, very soon.
Your quick response back always leads me best of all.

All sorted, thanks again for the great service, much appreciated!

the service was excellent - no need for improvements here

...the fact that I have bought items from your shop in person over many years made it an easy choice...

...great service which is really appreciated.

Thanks for the quick order

I ordered the daypack late Sat afternoon and it arrived early Tues morning.

Great service and its just what I needed

...very pleased with the item and the prompt delivery.

You guys rock

I'm happy to confirm I received the Velez trousers in good order.

Just to say thank you. The cap arrived this morning

The size is just right so thank you for your help with this on the phone.

Thank you for the Paramo Alta Ladies jacket which arrived on Monday

Many thanks for the exchanged goods, which arrived today. Great customer service

Just to say thanks for sending the mountain shirt so quickly, it arrived yesterday and is great.

Many thanks for super service.

I just recieved my order. All is Ok, many thanks for all.

Many thanks for the exchanged goods, which arrived today. Great customer service

Thank you for the Paramo Alta Ladies jacket which arrived on Monday

The size is just right so thank you for your help with this on the phone.

The clothing arrived today so many thanks for your great service

Thanks for helping out so much. Really pleasant and trustworthy service. I really appreciate it.

. I'll definitely recommend you guys to the folks at Backpacking Light (US) where I tend to hang out

Thank you for you efforts. The Garment received satisfactorily.

Just to say thanks for sending the mountain shirt so quickly, it arrived yesterday and is great.

Thanks for getting back so quick.

Many thanks for super service.

Many thanks for your personal service, friendly advice and prompt postage, I really could not have asked for anything more.

Once again thank you and I look forward to dealing with you again in the very near future.

Just wanted to let you know how pleased I am with my recent order from you, I have ordered twice on the internet and once by Telephone, fast delivery & you are without a doubt very friendly & helpful people it's a pleasure to buy from you-no doubt I will be buying again!

Parcel arrived first thing this morning and I am delighted with the above jacket. Many thanks for your advice and great service.

Parcel arrived first thing this morning and I am delighted with the above jacket. Many thanks for your advice and great service.

Today I received the jacket. Many thanks for your excellent service.

Thank you very much for the quick processing and the savings on the shipping costs. When we are in Malhamdale in the fall, we'll try to stop in a say hello.

I have just got 2 items which I ordered last week and thank you very much for your prompt action.

Once again my grateful thanks for your speed and efficiency.
The Paramo Cascada trousers safely received. Needless to say, I am delighted

Thank you for the speedy dispatch of my jacket. I received it yesterday.

Just wanted to let you know that I have received my order - thanks a lot!

Just like to thankyou very much for sending me the small in the rainpants, they fit perfect and are lovely quality. Many thanks for all your help.

We are delighted with the goods and the excellent service we received
from Castleberg Outdoors. Will certainly recommend you to our friends.

I recently purchased a Jack Wolfskin Iceguard Coat, and I would like to thank you so much for your excellent service.

Just wanted to let you know that I have received my order - thanks a lot!

Thanks for your help - the parcel was on my doorstep yesterday morning as I went out to work!

Kind regards and thanks again for your great help!

Just to say thank you for such prompt delivery. Jacket exactly what was wanted and at a great price.

Thank you for the speedy dispatch of my jacket. I received it yesterday.

I subsequently bought a Jack Wolfskin hat from you last week for my wife and although not quite of the same value, it is an indication of the appreciation of a satisfied customer.

Happy New Year and may it be a prosperous one for you all at Castleberg.

Why did we order from you? Because we holiday at Stainforth on a regular basis so we know how nice and friendly you are. We couldn't order from anyone else.

Delighted to confirm receipt of my goods - already tested successfully on a 4 mile walk. many thanks for great service.

I have received my paramo pants from good yourselves and I am very pleased with them, and the excellent service form you too. I have visited your shop many times, and will continue to do so. Looking forward to calling in.

Very many thanks for my Paramo Halcon jacket. You took me by surprise in that it was in fact posted 1st class so arrived yesterday.

It took a great deal of courage to spend so much money on a jacket but I was influenced by Paramo publicity. It is absolutely superb in every respect. I am totally delighted that the decision was made to go for the top item after years of compromise.

As a shopowner myself I appreciate how difficult it is these days and its great to know that independent businesses are still there giving great personal service.

I recently purchased a Jack Wolfskin Iceguard Coat, and I would like to thank you so much for your excellent service. I called up and placed the order over the phone and the assistant was very good very professional.

Our order arrived this morning. Thank you.

We are delighted with the goods and the excellent service we received from Castleberg Outdoors. Will certainly recommend you to our friends.

Thanks for your help - the parcel was on my doorstep yesterday morning as I went out to work!

Thanks very much for getting the gaiters to me today. They're absolutely lovely as expected and perfect for a size 40 boot.

Very happy with them but your service and team work stood out from it all. Will definitely come back to your website and look forward to visiting your shop when I'm in the Dales!

Just to say thank you for such prompt delivery. Jacket exactly what was wanted and at a great price

Just wanted to say thank you for a great and quick service - you're definitely on my list for future purchases!

I really appreciate your help & first service class service in resolving the matter with the Paramo garment it was excellent!

Thanks very much again for sorting things out for me.

brilliant that will be just fine

I've been really impressed with the service and won't hesitate to come back to you in the future.

The Paramo Aspira trousers I rang up for on tuesday
arrived today; thanks very much for the excellent service.

Got the replacement today, thanks for prompt service!

I will be sure to check out your website if I am in need of anything further.

My order arrived today - many thanks for such an efficient service.
The coat is a perfect fit and a lovely colour!

I just wanted to say a very big thank you for the green Jack Wolfskin fleece jacket that arrived yesterday. I am really pleased with it and grateful for all of your efforts to get it to me!

I was in your shop last weekend and I have to say it is one of the best stocked I have ever been in.

Thank yo so much for your help.

thanks so much for trying to get this for us....we really appreciate your help.

I felt I had to let you know that, following the purchase of my smock through you on 4th August I spent a week in the very wet and windy Scottish highlands and then a week in the Yorkshire Dales, where the weather was a little less severe. In both places I wore my Velez smock and it performed admirably in rain and wind keeping me warm and dry.

... commented that it was a pleasure dealing with you, a sentiment I endorse.

Thank you for your prompt service in respect of my order.

Thank you again for your superb service.

Thank you for your excellent service. I hope to deal with you again in the future

I have received my sac and am very pleased with it thanks.

Thank you for your service.

The order arrived very quickly and your team were able to amend my initial order after I realised that (maybe) a green pac was probably not the best one to use when climbing outdoors.

A friendly company with good products, I feel my mastercard throbbing as I type....

I'll definitely remember Castleberg Outdoors> in the future as I really like Jack Wolfskin gear but unfortunately can not purchase it in the states

Thanks very much, it's arrived today, just in time for me to try it out in the Lakes this weekend!

Thank you for being so responsive to my emails.

Thanks very much, don't know what i'd do without you boys. Get wet probably!!!

Warm wishes and so many thanks for sorting this all out. More shopping to come!

I have just received the tent this morning and I have already tried it: perfect.

Many thanks for your quick response...

I received the rucksack very promptly and was pleased with the
service I received. I will certainly use Castleberg Outdoors again
when shoppng for outdoor stuff.

Duly received and fits very well. I will call in next time I am in Settle.

Hi - Just wanted to say thanks for the jacket, its great and fits perfectly.

Thanks so much, great service!

Thanks for your prompt service . I will be browsing your website in the future.

That is BRILLIANT. You really are super people indeed.

They arrived very quickly. Thanks very much!

Just to let you know my Alta II arrived safely today - wow that was fast! It's a fantastic jacket and I look forward to putting it to use this weekend.

Also, a BIG thank you for your advice and sorting out my order so
quickly and efficiently.

I look forward to ordering more Paramo from you soon and hopefully
stopping by your shop on my way to The Lakes one day.

Thankyou very much for your email and yes, I recieved my fleece on Sat morning so I was very happy to get it so quickly.

Thanks for the great service.

This is more than ok, many thanks for your service, I would highly recommend you to friends.

The parcel arrived today. Thank you for all your help.