Free delivery on all UK orders.

Reward Policy

Reward Policy

EARN Loyalty Discount Points
Rewards can currently be earned for the following actions:
  • Making purchases — every time you make a purchase you earn points based on the price of products purchased and these points are added to your Loyalty Discount Points balance.
Loyalty Discount Points EXCHANGE RATES

The value of Loyalty Discount Points is determined by an exchange rate of both currency spent on products to Loyalty Discount Points, and an exchange rate of Loyalty Discount Points earned to currency for spending on future purchases.

REDEEM Loyalty Discount Points

You can redeem your Loyalty Discount Points at checkout. If you have accumulated enough Loyalty Discount Points to redeem them you will have the option of using Loyalty Discount Points as one of the payment methods. The option to use Loyalty Discount Points, as well as your balance and the monetary equivalent this balance, will be shown to you in the Payment Method area of the checkout. Redeemable Loyalty Discount Points can be used in conjunction with other payment methods such as credit cards, gift cards and more.

Loyalty Discount Points MINIMUMS AND MAXIMUMS

Loyalty Discount Points may be capped at a minimum value required for redemption. If this option is selected you will not be able to use your Loyalty Discount Points until you accrue a minimum number of Loyalty Discount Points, at which they will become available for redemption.
Loyalty Discount Points may also be capped at the maximum value of Loyalty Discount Points which can be accrued. If this option is selected you will need to redeem your accrued Loyalty Discount Points before you are able to earn more Loyalty Discount Points.

MANAGE YOUR Loyalty Discount Points

You have the ability to view and manage your Loyalty Discount Points through your Customer Account. From your account you will be able to view your total Loyalty Discount Points (and currency equivalent), minimum needed to redeem, whether you have reached the maximum Loyalty Discount Points limit and a cumulative history of Loyalty Discount Points acquired, redeemed and lost. The history record will retain and display historical rates and currency for informational purposes. The history will also show you comprehensive informational messages regarding Loyalty Discount Points, including expiration notifications.

Loyalty Discount Points EXPIRATION

Loyalty Discount Points can be set to expire. Points will expire in the order form which they were first earned.

Note:
  • Points can be used as store credit in our system only. Redeeming to cash is not allowed.
  • You can sign up to receive email notifications each time your balance changes when you either earn, redeem or lose Loyalty Discount Points, as well as point expiration notifications. This option is found in the Loyalty Discount Points section of the My Account area.