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Delivery Information

UK Delivery Information

Christmas delivery and exchanges - Don't worry! if you are buying for a gift you are welcome to return any item (as per our standard terms and conditions) for exchange or refund after Christmas with no hassle!.

Christmas Delivery Deadlines:

Standard/Economy (48hr) delivery - 19th December

Next Day Delivery - by 21st December

European Delivery - By 16th December

International Delivery - By 14th December

We offer the following delivery options for orders within the UK:

UK Delivery Options

Delivery ServiceChargeDelivery Time
Economy Delivery £1.95/FREE* 2-5 Working Days
Next Day Delivery £4.95 Next Working Day / Tracked / Signed / Before 1pm
*Economy Delivery is FREE on UK orders over £50.00
  • Please note:
  • Our UK Next Day Delivery service applies to orders placed before 3pm and operates during working days (weekdays).
  • Our Economy Delivery service is not signed for and not tracked - we recommend customers upgrade to our Next Day Delivery service if their purchase is needed to a deadline or is of a higher value.
  • The carrier we use depends on the size and value of your parcel and we aim to ensure the speediest possible method of getting your purchase to you.
  • We cannot be liable for the loss of items following their delivery to your address.
  • Please feel free to get in touch to discuss alternative delivery options if required.
  • We reserve the right to use a substitute delivery courier or service.

Delivery information for armed forces personnel

We are really happy to organise deliveries to BFPO addresses. Please contact us either before or after your order and we'll make any adjustments to prices to account for delivery charges or tax status for you.

UK Delivery - Pick up in store

If you live locally or are passing through, customers are really welcome to order online and pick up their purchases in store. We'd love to see you in the shop - we'll be happy to help you get exactly the right item.

Simply choose the 'Pick up in store' delivery option when you enter your details at the checkout. We'll process the item (please allow up to 3 working days) and email you an order confirmation to let you know the item is ready to pick up.

You can find our shop location on our about us page.

International Delivery Information

Delivery to EU Countries

Postage to EU Member states is charged at £9.95. This service is an express, tracked airmail service and usually takes 5-7 working days to be delivered. Some bulky or heavy items are clearly marked and require you to contact us prior to ordering for a specific price for delivery.

EU Delivery Options

Delivery ServiceChargeDelivery Time
Express Airmail (Tracked) £9.95 5-7 Working Days

Please note - We cannot be liable for the loss of items following their delivery to your address. Please feel free to get in touch to discuss alternative delivery options if required.

Delivery to Non-EU Countries

Postage to countries outside of the EU is charged at £14.95. This is a tracked and signed for airmail service. Delivery is 7-20 days or we will advise otherwise prior to dispatch. Some bulky or heavy items are clearly marked and require you to contact us prior to ordering for a specific price for delivery.

We are happy to give you a more precise price for international postage prior to your order. Please contact us for further information.

Non-EU Delivery Options

Delivery ServiceChargeDelivery Time
International Airmail (Tracked) £14.95 7-20 Working Days

Please note - We cannot be liable for the loss of items following their delivery to your address. Please feel free to get in touch to discuss alternative delivery options if required.

Items purchased for delivery outside of the EU will exclude VAT but may be subject to import duties.

Delivery to the USA.

Can't find a Paramo, Fjall Raven or Salomon dealer with stock in the US or Canada? We are happy to supply customers in the United States and Canada - Please order with confidence. We aim to ship all items via airmail where possible and you should usually allow between 5 to 14 working days for delivery.

If you prefer, get in touch first and we will give you a cost price for delivery and options for delivery time if required. Our standard charge is:

USA Delivery Options

Delivery ServiceChargeDelivery Time
International Airmail (Tracked) £14.95 7-20 Working Days

However, please contact us prior or following your order - we can give you an exact price or change the delivery schedule to suit - just get in touch.

Delivery to Japan.

We are happy to supply customers in Japan - Please order with confidence. We aim to ship all items via airmail where possible and you should usually allow between 7 to 14 working days for delivery.

If you prefer, get it touch first and we will give you a cost price for delivery and options for delivery time if required. Our standard charge is:

Japan Delivery Options

Delivery ServiceChargeDelivery Time
International Airmail (Tracked) £14.95 7-20 Working Days

However, please contact us prior or following your order - we can give you an exact price or change the delivery schedule to suit - just get in touch.

Dispatch Information

All items in stock will normally be processed, packed and posted within 1-2 working days. Items not currently in stock, on back order or scheduled to be received from our suppliers will be delivered as a priority - we will advise you following your order of any delays - including an estimated time for delivery to you.

International orders, special delivery requirements and special orders will take longer to deliver - we will advise you following your order or request with a timescale for delivery.

You must inform us within two working days of the scheduled delivery date if the goods have not arrived or have been damaged in transit. We may not be able to organise a refund or replacement item if there is a significant delay in notifying us of the problem. Please quote your order number in all correspondence.

By submitting an order, you agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.