Delivery Information

UK Delivery Information

We offer the following delivery options for orders within the UK:

UK Delivery Options

Delivery Service Charge Delivery Time
Economy Delivery FREE 2-5 Working Days
Next Day Delivery £7.95 Next Working Day / Tracked / Signed / Before 1pm

 

Please note:
  • Our UK Next Day Delivery service applies to orders placed before 1pm and operates during working days (weekdays).
  • Our Economy Delivery service is usually a Tracked 48 Royal Mail service on orders over £50 - we recommend customers upgrade to our Next Day Delivery service if their purchase is needed to a deadline.
  • The carrier we use depends on the size and value of your parcel and we aim to ensure the speediest possible method of getting your purchase to you.
  • We cannot be liable for the loss of items following their delivery to your address.
  • Please feel free to get in touch to discuss alternative delivery options if required.
  • We reserve the right to use a substitute delivery courier or service.

Delivery information for armed forces personnel

We are really happy to organise deliveries to BFPO addresses. Please contact us either before or after your order and we'll make any adjustments to prices to account for delivery charges or tax status for you.

International Delivery Information

Delivery to EU Countries

Postage to EU Member states is charged at £19.95. This service is an express, tracked airmail service and usually takes 5-7 working days to be delivered. Some bulky or heavy items are clearly marked and require you to contact us prior to ordering for a specific price for delivery.

EU Delivery Options

Delivery Service Charge Delivery Time
Express Airmail (Tracked) £19.95 5-7 Working Days

Please note - Customers placing orders outside of the UK are solely responsible for all duties, import taxes and brokerage fees. These are not included in the cost of shipping or handling of your order. Customs, duties and taxes vary widely from country to country, please check these in your own country before you order. Unfortunately, customs, duty and taxes are non-refundable should you return your order. We cannot be liable for the loss of items following their delivery to your address. Please feel free to get in touch to discuss alternative delivery options if required.

Delivery to Non-EU Countries

Postage to countries outside of the EU is charged at £24.95. This is a tracked and signed for airmail service. Delivery is 7-20 days or we will advise otherwise prior to dispatch. Some bulky or heavy items are clearly marked and require you to contact us prior to ordering for a specific price for delivery.

We are happy to give you a more precise price for international postage prior to your order. Please contact us for further information.

Non-EU Delivery Options

Delivery Service Charge Delivery Time
International Airmail (Tracked) £24.95 7-20 Working Days

Please note - Customers placing orders outside of the UK are solely responsible for all duties, import taxes and brokerage fees. These are not included in the cost of shipping or handling of your order. Customs, duties and taxes vary widely from country to country, please check these in your own country before you order. Unfortunately, customs, duty and taxes are non-refundable should you return your order. We cannot be liable for the loss of items following their delivery to your address. Please feel free to get in touch to discuss alternative delivery options if required.

Dispatch Information

All items in stock will normally be processed, packed and posted within 1-2 working days. Items not currently in stock, on back order or scheduled to be received from our suppliers will be delivered as a priority - we will advise you following your order of any delays - including an estimated time for delivery to you.

International orders, special delivery requirements and special orders will take longer to deliver - we will advise you following your order or request with a timescale for delivery.

You must inform us within two working days of the scheduled delivery date if the goods have not arrived or have been damaged in transit. We may not be able to organise a refund or replacement item if there is a significant delay in notifying us of the problem. Please quote your order number in all correspondence.

By submitting an order, you agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.